Use this when you need to re-send tracking for orders that were fulfilled before Stripe Tracking was enabled, or for any orders where the automatic sync failed.
Prerequisites
- Stripe Tracking is enabled and a valid Stripe secret key is saved.
- The orders have tracking numbers already added in AST PRO.
Bulk export
- 1Go to WooCommerce → Orders.
- 2Filter by status if needed (e.g., Completed) to narrow the list to fulfilled orders.
- 3Check the boxes next to the orders you want to re-send.
- 4Open the Bulk actions dropdown at the top of the orders list and select Export Tracking to Stripe.
- 5Click Apply.
After applying, orders that synced successfully show a checkmark in the Stripe Tracking column. Orders that failed show no checkmark — check the log for the reason (see below).
Single-order export
To re-send tracking for one order:
- 1Open the order.
- 2Find the Order actions dropdown — on the legacy screen it is in the right sidebar; on the HPOS screen it is in the Order actions panel at the top right.
- 3Select Send Tracking to Stripe and click Update.
If the export fails
Go to WooCommerce → Status → Logs and filter by source ast-pro-stripe. Each failed sync writes an entry with the Stripe error response. Common causes are an invalid or expired secret key, or a Stripe key set to test mode while the order was placed in live mode. See Stripe Tracking for troubleshooting.
For PayPal bulk export, see How to Export Tracking to PayPal in Bulk.