The Stripe Tracking feature lets you automatically sync tracking information from WooCommerce to Stripe when orders are marked as Completed (Shipped). This ensures accurate shipping visibility in your Stripe transactions and can help reduce disputes or chargebacks.
🔧 How It Works
- Add Tracking in WooCommerce
- Add a tracking number to the order and set the status to Completed or Shipped.
- Tracking is Sent to Stripe
- The plugin automatically exports the tracking number, shipping carrier, and shipment date to the associated Stripe transaction.
- Automatic Shipment Updates with TrackShip
- If you’re using TrackShip, the shipment status will update in Stripe once the package is delivered.
⚙️ Settings
To access the settings panel:
- Go to WooCommerce > Shipment Tracking > Settings
- Open the Stripe Tracking panel
| Setting | Description |
|---|---|
| Enable Stripe Tracking | Enables automatic sync of tracking number, shipping provider, and status to Stripe when an order is marked Shipped or Completed. |
| Stripe API Client Secret | Enter your Stripe REST API Client Secret. 🔗 How to get your Stripe API credentials |
| Stripe Payment Methods | Choose the Stripe payment methods (e.g., credit card, Stripe Checkout) you want to sync tracking with. |
| Enable Logs | Stores a log of tracking sync events and any errors. Logs can be found under WooCommerce > Status > Logs. |
📒 Tracking Visibility
📝 Order Notes
When tracking is sent to Stripe, a note is added to the WooCommerce order.
📋 Stripe Tracking Column in Orders List
The Orders admin will show a Stripe Tracking column with a checkmark or tracking details.
❌ Deleting Tracking
If you remove tracking info from an order, AST PRO will automatically cancel the shipment record in Stripe, keeping your transaction data accurate.