Royal Mail Click & Drop
The Royal Mail Click & Drop WooCommerce integration allows you to connect your WooCommerce store with your Click & Drop account to pull your processing orders and generate Royal Mail shipping labels and to sync the tracking number back to WooCommerce.
Royal Mail Tracking Integration
Our tracking integration automatically gets the tracking information from the order notes, automates the fulfillment workflow and helps you save time on repetitively work to copy & paste tracking numbers from the order notes to the Shipment Tracking panel.
to enable the Royal mail Tracking integration with AST PRO, in your store’s admin, go to:
WooCommerce > Shipment Tracking > Integrations
Search for the Royal Mail Click & Drop integration and enable it. When you check to autoComplete shipped orders option, AST will change the order status to Shipped, if you decide to disable that, you will need to manually change the order status to Shipped.
Once you’ll enable the integration, whenever you’ll generate a shipping label in your Royal Mail Click & Drop account for order that was received from your WooCommerce store, the shipment tracking info will automatically updated from the order notes into AST’s shipment tracking order meta.
Setup Royal Mail’s WooCommerce integration
The Royal Mail Click & Drop WooCommerce integration pulls orders from your WooCommerce store into your Royal Mail account and pushes back the shipment tracking information to WooCommerce when you ship orders from your Royal Mail account.
The integrating your WooCommerce store with Royal Mail Click & Drop (Integration guide), will update the order notes with the tracking info, make sure to check the option to send tracking information as order notes:
How to avoid duplicated Shipped emails
Royal Mail’s WooCommerce integration does 2 things when you ship an order through Royal Mail Click & Drop:
- First, they update the WooCommerce order status to Shipped (Completed)
- Second, they add a note to the order with the shipment tracking info
The duplicate email problem is created since Royal Mail’s integration first update the order status which triggers the order status email before they add the shipment tracking info to the order notes. The result is that the emails are sent to customers don’t include the shipment tracking info and once the shipment tracking info is added to the order, if you enable the autoComplete orders in AST’s integration settings, it will trigger a second shipped order status with the shipment tracking widget
However, there is a workaround that the solve the problem, you can enable the Custom Shipped Order status and to disable the WooCommerce Completed order status email. To do that, follow these quick steps:
- Navigate to WooCommerce > Shipment Tracking
- Open the Order Statuses settings panel and disable the “Rename the “Completed” Order status label to Shipped” option
- Enable the custom order status Shipped and check the option to send email notification.
- Navigate to WooCommerce > Settings > Emails and disable the Completed order status email.