The ShipStation tracking integration automates the fulfillment workflow and to avoid manually fulfilling orders.
ShipStation offers the ShipStation integration for WooCommerce plugin that syncs processing orders to ShipStation accounts and once you create a shipping label in ShipStation for an order, it updates the WooComerce API with the Shipping Carrier, Tracking Number.
When you create a shipping label, ShipStation does 2 things:
- First, they update the WooCommerce order notes API and add a note with the Shipping Carrier, Tracking Number and link
- Second, they update the WooCommerce order API and change the order status to Completed (Shipped)
Since they do not use the Shipment Tracking API that AST is adding to the WooCommerce REST API, the tracking info is not added to the Shipment Tracking Order Meta and the shipping confirmation email will not include the shipment tracking widget.
To avoid that, you can disable the shipped status option, and manually copy &paste the tracking info from the order notes to the shipment tracking panel and fulfill your orders. When you have a few orders daily, this is easy but what if you get many orders daily? Our ShipStation Tracking integration will help you too avoid the repetitive work and to automate the order fulfillment workflow.
ShipStation tracking integration
When you print the shipping labels in ShipStation, The ShipStation tracking integration automatically grabs the information from the order note, adds to tracking, shipping carrier to the shipment tracking order meta, changes the order status to Shipped and triggers the shipped email with the tracking info widget.
To enable the ShipStation tracking integration, in your WordPress admin, navigate to:
WooCommerce > Shipment Tracking > Integrations
Search for the ShipStation integration and enable it. You can enable to autoComplete shipped orders option and AST will change the order status to Shipped, if you decide to disable this option, you will need to manually change the order status from processing to Shipped:
Once you’ll enable the integration, whenever you’ll generate a shipping label with ShipStation for an order, the shipment tracking info will automatically updated into AST’s shipment tracking order meta.
Please note: ShipStation might use Shipping Carrier names that are different than the name on AST’s shipping providers list. In these cases, the shipping confirmation email will not include the a tracking link. To solve that, you can map the names received from ShipStation to the names on AST’s shipping providers list using the Map Shipping Providers Option.