Explore the streamlined integration of Cin7 with Advanced Shipment Tracking (AST) PRO for WooCommerce. This connection ensures automatic order importation and efficient order fulfillment with Dear Pick And Ship, including synchronization of tracking information back to WooCommerce.

Overview of Cin7 Integration

Cin7 automatically imports orders from your WooCommerce store and allows for seamless order fulfillment using Cin7 Pick And Ship.

The Problem Addressed

When using Cin7 to create a shipping label:

  • Order Notes Update: Cin7 updates the WooCommerce order notes API with the Shipping Carrier, Tracking Number, and tracking link.
  • Order Status Update: It changes the WooCommerce order status to Completed (Shipped).
  • Lack of Shipment Tracking API Utilization: Cin7 doesn’t use the Shipment Tracking API provided by AST, meaning tracking info isn’t automatically added to the Shipment Tracking Order Meta. This omission results in the absence of the shipment tracking widget in the shipping confirmation email.

Cin7 Tracking Integration Solution

The Cin7 Tracking Integration with AST PRO addresses these challenges by:

  • Automating Tracking Retrieval: Automatically extracting tracking information from the order notes and updating it in AST’s shipment tracking order meta.
  • Enhancing Fulfillment Workflow: Streamlining the order fulfillment process by reducing manual data entry and the potential for errors.

Enabling Cin7 Tracking Integration

To activate the Cin7 integration:

  1. Navigate: In your WordPress admin, go to WooCommerce > Shipment Tracking > Integrations.
  2. Locate and Enable: Search for the Cin7 integration and enable it.
  3. AutoComplete Option: Choose to enable the ‘AutoComplete shipped orders’ option. With this, AST will automatically update the order status to ‘Shipped’. For manual control, keep this option disabled.

Post-Integration Workflow

Once enabled, every time you generate a shipping label in Cin7 for a WooCommerce-originated order, the shipment tracking details will be automatically updated in AST’s shipment tracking order meta.

Handling Carrier Name Discrepancies

  • Name Mismatch Issue: Cin7 might use different carrier names than those listed in AST’s shipping carriers.
  • Solution: Use the ‘Map Shipping Carriers’ option to reconcile the names received from Cin7 with the standardized names in AST, ensuring the inclusion of a tracking link in the shipping confirmation email.

Best Practices and Notes

  • Carrier List Sync: Regularly update your carrier list in AST for precise mapping and tracking.
  • Integration Checks: Routinely ensure the integration’s functionality, particularly after plugin updates.
  • Customer Awareness: Clearly communicate the availability of tracking features and encourage customers to use them for improved service satisfaction.

By following this guide and enabling the Cin7 integration with AST PRO, you can significantly enhance your order fulfillment process, ensuring that tracking information is accurately and efficiently applied and communicated.


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