Add Custom Shipping Carrier

If the shipping carrier you use is not listed among the pre-configured options, the plugin allows you to add custom shipping carriers for a personalized tracking experience.

How to Add a Custom Shipping Carrier

  1. Go to WooCommerce > Shipment Tracking > Shipping Carriers in your WordPress dashboard.
  2. In the top-right corner of the shipping carriers list, click on the Menu icon (☰).
  3. Select the “Add Custom Carrier” link to begin adding a new shipping carrier.

Custom Carrier Details

When setting up a custom shipping carrier, you can specify the following information:

  • Carrier Name: Enter the name of your custom shipping carrier.
  • Shipping Country: Select the country or countries where the carrier operates. You have the option to select ‘Global’ if the carrier provides international service.
  • Logo Image: Upload a logo for the carrier. A 60px by 60px JPG or PNG image is recommended for best presentation.
  • Tracking Page URL: Provide the URL to the carrier’s tracking page. This is where your customers will be directed to track their orders.

Configuring the Custom Tracking Link

AST Pro utilizes the tracking number and the custom carrier’s tracking page URL to generate a direct tracking link for your customers. Here’s how to set it up:

  • Variables in URL: When adding a custom carrier, you can incorporate variables from the order into the tracking URL to create a dynamic link. The available parameters are:
    • %number%: The tracking number.
    • %postal_code%: The postal code from the order.
    • %country_code%: The country code from the order.


If the tracking page URL for your carrier is structured as follows:

Replace the static tracking number with the %number% variable to make the URL dynamic:

By following these steps, you can seamlessly integrate any custom shipping carrier into your WooCommerce store, ensuring your customers always have access to their tracking information.


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