Automatically notify customers via SMS whenever their return or exchange request changes status — received, approved, completed, or rejected — using the Zorem Returns for WooCommerce plugin together with SMS for WooCommerce.
Requires Zorem Returns for WooCommerce and SMS for WooCommerce to both be installed and active on your site.
- Ensure Zorem Returns for WooCommerce is installed and active.
- Go to Returns Dashboard → Notifications → SMS tab — you will see a button linking to the SMS settings.
- Go to WooCommerce → SMS Settings → SMS Notifications → Returns & Exchanges.
- Enable the toggles for the return and exchange events you want to notify customers about.
- Edit the SMS message template for each event. Use placeholders like {billing_name} and {order_id} to personalise the message.
- Click Save & Close to save your changes.
Available placeholders for Returns & Exchanges SMS
Use the following variables in your SMS message templates to include dynamic order information.
- {billing_name} – Full name of the customer (first + last)
- {billing_first} – Customer’s first name
- {billing_last} – Customer’s last name
- {billing_phone} – Customer’s billing phone number
- {order_id} – The WooCommerce order number
- {order_amount} – Total amount of the order
- {shop_name} – Your store name
- {shop_url} – Your store URL
- {email} – Customer’s billing email address
- {payment_url} – Link for the customer to complete payment