Personalize automated messages by inserting dynamic data tags like order ID, billing name, or payment URLs.
- Open WooCommerce → SMS Settings → SMS Notifications.
- Select a customer notification message to edit.
- Insert placeholders directly into the message text where dynamic data should appear.
- Use \n to create line breaks if needed.
- Save your changes.
Available placeholders for customer order SMS:
- {shop_name} – the name of your site
- {order_id} – the order number/ID
- {order_count} – the number of orders the customer has placed
- {order_amount} – the total amount of the order
- {order_status} – the status of the order
- {billing_name} – the customer’s full name from the billing information
- {billing_phone} – the customer’s Phone number from the billing information
- {billing_first} – the customer’s first name from the billing information
- {billing_last} – the customer’s last name from the billing information
- {shipping_name} – the name used in the order shipping information
- {shipping_address} – the full formatted shipping address
- {shipping_address_1} – the first line of the shipping address
- {shipping_address_2} – the second line of the shipping address
- {shipping_city} – the city from the shipping information
- {shipping_postcode} – the postal/ZIP code from the shipping information
- {shipping_country} – the country from the shipping information
- {payment_url} – the URL for the customer to complete payment for the order
- {shop_url} – the URL of your shop’s homepage
- {email} – the customer’s email address