You can use WhatsApp Business to send out the order status update, and shipping & delivery WhatsApp notifications to your customers.
Setup WhatsApp Integration
To set up the WhatsApp notifications, on your WordPress admin, go to SMS Settings > Settings, and click on the SMS Service Provider:
- Select WhatsApp Business from the list of SMS service providers
- Add your WhatsApp access token and Sender phone number
How to get your WhatsApp Business credentials:
- Go to App Dashboard > WhatsApp > Getting Started and copy your Authorization token and Phone number ID.
- You will have to enter the Authorization token in the SMS Service Provider’s settings and the Phone number ID in your SMS Settings.
About WhatsApp Business
WhatsApp Business is a free to download app available on Android and iPhone, and was built with the small business owner in mind. WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages. It’s also intended to feel and work just like WhatsApp Messenger. You can use it to do everything that you’re used to doing, from messaging to sending photos.