WhatsApp Business

You can use WhatsApp Business to send out the order status update, and shipping & delivery WhatsApp notifications to your customers.

Setup WhatsApp Integration

To set up the WhatsApp notifications, on your WordPress admin, go to SMS Settings > Settings, and click on the SMS Service Provider:

  • Select WhatsApp Business from the list of SMS service providers
  • Add your WhatsApp access token and Sender phone number

How to get your WhatsApp Business credentials:

Before you can authenticate and use the WhatsApp Business API, you need to create an application on Meta for Developers. Follow these steps to set up your app:

Developer Account:

Ensure you have a developer account on Meta for Developers. If you don’t have one, sign up at Meta for Developers.

Accessing Meta for Developers App Dashboard:

Sign in to your Meta for Developers account. Once logged in, navigate to the App Dashboard.

Create App:

On the App Dashboard, locate and click on “Create App” to initiate the app creation process.


Next, you’ll need to choose an app type. Choose Business.


After completing the previous steps, you’ll need to provide a clear and memorable display name for users to identify your app. If you have a Facebook Business account relevant to your app, you can link it for easier management. Otherwise, the platform creates a test account for you to experiment with Facebook’s features. Once you’ve made your selections, simply click “Create App” to move forward.


Then, you’ll need to add products to your app. Scroll down until you see WhatsApp and click the Set up button:


And with that, your app is created and ready to use. You’re automatically directed to the app’s dashboard.

Creating a Permanent Access Token

  • Go to Business Settings.
  • Select the business account your app is associated with.
  • Below Users, click System Users.
  • Click Add.
  • Name the system user, choose Admin as the user role, and click Create System User.
  • Select the whatsapp_business_messaging permission.
  • Click Generate New Token.
  • Copy and save your token.

For more details click on this link

About WhatsApp Business

WhatsApp Business is a free to download app available on Android and iPhone, and was built with the small business owner in mind. WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages. It’s also intended to feel and work just like WhatsApp Messenger. You can use it to do everything that you’re used to doing, from messaging to sending photos.



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