Configure automatic messages to trigger when an order moves through key stages like processing, shipping, or refunding.
- In your WordPress admin, go to WooCommerce → SMS Settings → SMS Notifications.
- Open the section for customer order notifications.
- For each order event you want customers to be informed about, enable the corresponding notification.
- Review the SMS message that will be sent when the order reaches that stage.
- Customize the message text using placeholders where needed.
- Save your changes.
| Status | Description |
|---|---|
| Processing | SMS Notification sent when an order’s status changes to ‘Processing’. |
| On Hold | SMS Notification sent when an order’s status changes to ‘On Hold’. |
| Completed | SMS Notification sent when an order’s status changes to ‘Completed’. |
| Cancelled | SMS Notification sent when an order’s status changes to ‘Cancelled’. |
| Refunded | SMS Notification sent when an order’s status changes to ‘Refunded’. |
| Draft | SMS Notification sent when an order’s status changes to ‘Draft’. |
| Custom Order Statuses | SMS Notifications for WooCommerce supports the core WooCommerce order statuses and will detect any custom order status that is created in your WooCommerce store. |
