Limit customer-facing SMS delivery to specific hours so messages don’t go out late at night or before your store opens.
- Go to WooCommerce → SMS Settings.
- Enable the workflow that restricts SMS sending to specific hours.
- Define the allowed time range for sending messages (for example, 9 AM to 6 PM).
- Save your changes.
What happens to a message sent outside the allowed hours?
Nothing is dropped. If a customer-facing SMS (an order-status update, shipping notice, low-stock alert sent to a customer, etc.) would otherwise go out outside your allowed window, the plugin automatically queues it and re-sends it at the start of the next allowed window — the same day if the window hasn’t started yet, or the next day if it has already passed. You don’t need to do anything; the message will still arrive, just later.
The allowed time range is checked against your store’s timezone (the timezone set under WooCommerce > Settings > General), not the customer’s own timezone. If your customers are spread across different timezones, keep this in mind when choosing your quiet hours window.
Quiet hours only apply to messages sent to customers. Admin alerts (new order, low stock, etc. sent to the store owner) and test messages sent from the settings screen always go out immediately, regardless of the time restriction.
This setting lives alongside your gateway connection and other delivery options — see Settings for the full list.