How to send SMS notifications for Returns & Exchanges?

Automatically notify customers via SMS whenever their return or exchange request changes status — received, approved, completed, or rejected — using the Zorem Returns for WooCommerce plugin together with SMS for WooCommerce.

• Ensure Zorem Returns for WooCommerce is installed and active.
• Go to Returns Dashboard → Notifications → SMS tab — you will see a button linking to the SMS settings.
• Go to WooCommerce → SMS Settings → SMS Notifications → Returns & Exchanges.
• Enable the toggles for the return and exchange events you want to notify customers about.
• Edit the SMS message template for each event. Use placeholders like {billing_name} and {order_id} to personalise the message.
• Click Save & Close to save your changes.

Available placeholders for Returns & Exchanges SMS

Use the following variables in your SMS message templates to include dynamic order information.

• {billing_name} – Full name of the customer (first + last)
• {billing_first} – Customer’s first name
• {billing_last} – Customer’s last name
• {billing_phone} – Customer’s billing phone number
• {order_id} – The WooCommerce order number
• {order_amount} – Total amount of the order
• {shop_name} – Your store name
• {shop_url} – Your store URL
• {email} – Customer’s billing email address
• {payment_url} – Link for the customer to complete payment