QuickBooks Commerce

This guide walks you through integrating QuickBooks Commerce with Advanced Shipment Tracking (AST) PRO, allowing you to automate the process of syncing tracking information and updating order statuses in WooCommerce.

🔄 How the Integration Works

When you fulfill an order using QuickBooks Commerce, it adds a tracking note to the corresponding WooCommerce order. This note contains the tracking number and shipping carrier information.

AST PRO monitors the order notes and, when tracking info is detected:

• Extracts the tracking number and carrier from the note
• Adds the tracking data to AST’s Shipment Tracking Order Meta
• Optionally updates the order status to Shipped (Completed)
• Triggers the shipping confirmation email that includes the AST tracking widget
• Displays tracking information on the My Account > View Order page

This automation eliminates the need to manually transfer tracking info from order notes into the tracking panel.

✅ What AST PRO Does

AST PRO enhances the QuickBooks Commerce integration by:

• Reading tracking info directly from WooCommerce order notes
• Adding the tracking number and carrier to AST’s tracking fields
• Triggering a shipping notification with tracking details
• Keeping your customers informed without any extra steps

⚙️ How to Enable the Integration

1. Ensure AST PRO is installed and activated on your WooCommerce store
2. Go to WooCommerce > Shipment Tracking > Integrations
3. Enable the QuickBooks Commerce integration
4. (Optional) Enable Auto-complete shipped orders – AST will automatically change the order status to Shipped once tracking is added

🧩 Carrier Name Mapping (Avoid Missing Tracking Links)

QuickBooks Commerce may use shipping carrier names that differ from AST’s predefined list. If the carrier name isn’t recognized, the tracking link may not appear in the shipping confirmation email.

🔧 How to Map Carrier Names:

1. Go to WooCommerce > Shipment Tracking > Shipping Carriers
2. Click Edit next to the relevant carrier (e.g., USPS, FedEx, DHL)
3. In the Custom API Name field, enter the exact name used by QuickBooks Commerce
4. Use the ➕ icon to add multiple name variations if needed
5. Click Update to save

This ensures that AST can match the name correctly and generate a valid tracking link for customers.

💡 Best Practices

• Check the format of order notes from QuickBooks Commerce to ensure they include carrier and tracking info consistently
• Review tracking behavior after any updates to QuickBooks Commerce or AST
• Test with a sample order to confirm that tracking data appears as expected

🔚 Final Note

⚠️ Important: AST does not generate shipping labels. QuickBooks Commerce handles order fulfillment and label generation. AST’s role is to extract tracking info from order notes and automate customer notifications and tracking display.