Despach Cloud

integrating Despach Cloud with Advanced Shipment Tracking (AST) PRO for WooCommerce can transform your shipping and tracking processes. This integration facilitates a direct connection between your WooCommerce store and your Despach Cloud account, enhancing order management, label generation, and tracking number synchronization.

Overview of Despach Cloud Integration

Despach Cloud WooCommerce integration streamlines the transfer of processing orders from your store to Despach Cloud, ensuring efficient label generation and tracking management.

The Problem Addressed

When using Despach Cloud to create a shipping label:

• Order Notes Update: Despach Cloud adds a note with the Shipping Carrier, Tracking Number, and a tracking link to the WooCommerce order notes API.
• Order Status Update: It changes the WooCommerce order status to Completed (Shipped).
• Lack of Shipment Tracking API Utilization: Despach Cloud doesn’t use the Shipment Tracking API provided by AST, meaning tracking info isn’t automatically added to the Shipment Tracking Order Meta. This omission results in the absence of the shipment tracking widget in the shipping confirmation email.

Despach Cloud Tracking Integration Solution

The Despach Cloud Tracking Integration with AST PRO addresses these challenges by:

• Automating Tracking Retrieval: Automatically extracting tracking information from the order notes and updating it in AST’s shipment tracking order meta.
• Enhancing Fulfillment Workflow: Streamlining the order fulfillment process by reducing manual data entry and the potential for errors.

Enabling Despach Cloud Tracking Integration

To activate the Despach Cloud integration:

1. Navigate: In your WordPress admin, go to WooCommerce > Shipment Tracking > Integrations.
2. Locate and Enable: Search for the Despach Cloud integration and enable it.
3. AutoComplete Option: Choose to enable the ‘AutoComplete shipped orders’ option. With this, AST will automatically update the order status to ‘Shipped’. For manual control, keep this option disabled.

Post-Integration Workflow

Once enabled, every time you generate a shipping label in Picqer for a WooCommerce-originated order, the shipment tracking details will be automatically updated in AST’s shipment tracking order meta.

Handling Carrier Name Discrepancies

• Name Mismatch Issue: Despach Cloud might use different carrier names than those listed in AST’s shipping carriers.
• Solution: Use the ‘Map Shipping Carriers’ option to reconcile the names received from Despach Cloud with the standardized names in AST, ensuring the inclusion of a tracking link in the shipping confirmation email.

Best Practices and Notes

• Carrier List Sync: Regularly update your carrier list in AST for precise mapping and tracking.
• Integration Checks: Routinely ensure the integration’s functionality, particularly after plugin updates.
• Customer Awareness: Clearly communicate the availability of tracking features and encourage customers to use them for improved service satisfaction.

By following this guide and enabling the Despach Cloud integration with AST PRO, you can significantly enhance your order fulfillment process, ensuring that tracking information is accurately and efficiently applied and communicated.