The Order Statuses & Notifications panel lets you configure custom WooCommerce order statuses for your shipment workflow and control when customers receive email notifications. Go to WooCommerce → Shipment Tracking → Settings → Order Statuses & Notifications.
Rename “Completed” to “Shipped”
When enabled, the standard WooCommerce Completed status label is renamed to Shipped everywhere it appears — in the admin order list, customer My Account page, order emails, and WooCommerce reports. No new status is created; the underlying wc-completed slug stays the same.
When this toggle is off, you can instead enable the separate custom Shipped status below (slug: wc-shipped), which sits between Processing and Completed in the order flow.
Custom status rows
AST PRO adds three custom order statuses. Each row has the same controls:
| Status | Slug | When to use |
|---|---|---|
| Shipped | wc-shipped | Use when you want a distinct shipped state before marking an order complete. Sits between Processing and Completed. |
| Partially Shipped | wc-partially-shipped | Use when an order contains multiple items shipping separately. Enables item-level tracking. Required for split-shipment workflows. |
| Delivered | wc-delivered | Set automatically by TrackShip when the carrier confirms delivery. Not set manually — enable TrackShip to use this status. |
Controls on each row
- Enable/Disable toggle — turns the status on or off. Disabling a status removes it from the Order Actions dropdown and Fulfillment Dashboard. Orders already in that status are not changed — they keep the status until manually updated.
- Color & font settings — set the background and text colour for the status badge in the admin order list, making it easy to spot at a glance.
- Send Email toggle — when on, a customer notification email is sent each time an order moves into this status.
- Gear icon — opens the Email Customizer for that status, where you can edit the email subject, content, and tracking widget appearance.
Recommended setup
- Enable Partially Shipped if you ship orders in multiple packages — pair it with item-level tracking in General Settings.
- Enable Shipped (custom status) if you want a distinct fulfillment state before Completed, and leave “Rename Completed to Shipped” off.
- Enable Delivered only if you use TrackShip — it has no effect without it.
- Turn on Send Email for each status where customers need a proactive update, then use the gear icon to customise that email’s content and tracking widget.
- If you want to prevent the WooCommerce Completed email from firing until tracking is added, see the developer snippet for gating the Completed email.
Save changes
Click Save changes at the bottom of the panel. New statuses become available in the Order Actions dropdown and Fulfillment Dashboard immediately. Previously configured General Settings filters update on the next page load.