How to send manual SMS to a customer from an order ?

Send a one-off custom message directly from the order screen for exceptions or personal follow-ups.

1. In your WordPress admin, go to WooCommerce → Orders.
2. Open the order you want to contact.
3. Scroll to the SMS section in the order edit screen.
4. Enter the message you want to send to the customer.
5. Review the phone number shown for the order.
6. Send the SMS.