How to customize customer SMS messages using placeholders ?

Personalize automated messages by inserting dynamic data tags like order ID, billing name, or payment URLs.

1. Open WooCommerce → SMS Settings → SMS Notifications.
2. Select a customer notification message to edit.
3. Insert placeholders directly into the message text where dynamic data should appear.
4. Use \n to create line breaks if needed.
5. Save your changes.

Available placeholders for customer order SMS:

• {shop_name} – the name of your site
• {order_id} – the order number/ID
• {order_count} – the number of orders the customer has placed
• {order_amount} – the total amount of the order
• {order_status} – the status of the order
• {billing_name} – the customer’s full name from the billing information
• {billing_phone} – the customer’s Phone number from the billing information
• {billing_first} – the customer’s first name from the billing information
• {billing_last} – the customer’s last name from the billing information
• {shipping_name} – the name used in the order shipping information
• {shipping_address} – the full formatted shipping address
• {shipping_address_1} – the first line of the shipping address
• {shipping_address_2} – the second line of the shipping address
• {shipping_city} – the city from the shipping information
• {shipping_postcode} – the postal/ZIP code from the shipping information
• {shipping_country} – the country from the shipping information
• {payment_url} – the URL for the customer to complete payment for the order
• {shop_url} – the URL of your shop’s homepage
• {email} – the customer’s email address