Yes. Turn off the Enable Signup Verification toggle in Settings while keeping Form type set to Smart Form. Customers will see the branded template, but registration and login will proceed without an OTP step. Note that disposable-email blocking and other anti-spam protections only run when verification is on.
No. Existing customers can always log in with their email/username and password. If you enable Phone OTP as a login method, Smart Form automatically falls back to Email OTP for any customer who doesn’t have a phone number on file, so no one is ever locked out. See How to Configure Smart Form Registration & Login Methods?.
No. Smart Form is a Customer Email Verification Pro feature. The free plugin only offers WooCommerce’s default login/registration form with email verification added on top.
Smart Form shipped in version 3.0. Version 3.0.1 added the ability to enable any combination of Password, Email OTP, and Phone OTP login methods at once (earlier it was single-select), plus the registration password-strength setting. Version 3.0.3 changed the [cev_smart_form] shortcode to return nothing for visitors who are already logged in, matching WooCommerce’s own default form behavior.
Check these in order: (1) your Customer Email Verification Pro license must be active — Smart Form is Pro-only; (2) Form type must be set to Smart Form under Signup Verification settings; (3) since version 3.0.3, the shortcode intentionally shows nothing to a visitor who is already logged in — this is expected, not a bug; (4) some page builders strip or escape shortcode text, so use a dedicated shortcode block if your builder has one.
This is almost always the SMS provider, not the plugin. Use the Send test SMS button to confirm your credentials work in isolation, then check your provider’s own dashboard for delivery errors. See the full troubleshooting steps on How to Configure the Smart Form SMS Gateway?.
Set Form type back to WooCommerce Form in Signup Verification settings at any time. WooCommerce’s original login/registration experience is restored immediately and no customer data or accounts are lost.
Smart Form fires the same woocommerce_register_form and woocommerce_login_form hooks as WooCommerce’s default form, so most CAPTCHA and login-related plugins that hook into those continue to render and work automatically. All In One WP Security’s captcha is supported directly, and other CAPTCHA plugins can hook the cev_smart_form_captcha_error filter. A plugin that adds its own separate shortcode or widget rather than hooking into the form won’t appear inside Smart Form on its own.
Yes. All Smart Form strings are translatable through both WPML and Polylang String Translations. Verification emails and SMS/WhatsApp messages use the plugin’s standard translation strings, so they follow the customer’s language once translated — see Translations for the full setup.
Yes. You can switch between the four templates at any time from Settings — no customer data or accounts are affected. Customizer settings (colour, heading, button text) are stored separately per template, so switching templates won’t carry over text you’ve customized on another one.