The Maintenance tab keeps your store clean by auto-deleting stale verification records, removing abandoned user accounts, and bringing lapsed sign-ups back via re-engagement reminder emails. All three features are off by default and run on background daily crons.

You’ll find them at Settings → Unverified Users → Maintenance.

How to Auto-Cleanup Stale Verification Records?

The verification log table stores every email-verification attempt — including bot traffic and abandoned sign-ups. Auto-cleanup deletes the unverified rows after a configurable retention window so the table doesn’t grow unbounded.

Go to Settings → Unverified Users → Maintenance.
Enable the toggle Auto-cleanup unverified records.
Choose how long to keep pending records under Delete pending records after — 14 days is recommended.
Click Save.
(Optional) Click Run cleanup now to execute immediately instead of waiting for the daily cron.

Note

Only pending records are deleted. Verified records stay forever as proof of verification.

How to Auto-Delete Unverified User Accounts?

This permanently deletes WordPress user accounts that registered but never verified their email. It’s destructive — but ships with built-in safeguards so you can’t accidentally remove paying customers.

A user is never deleted if any of these are true:

They have at least one order (any status)
They have an active WooCommerce subscription
They have any role other than customer or subscriber
They’ve logged in within the last 30 days
They actually verified their email

To enable:

Go to Settings → Unverified Users → Maintenance.
Enable the toggle Auto-delete unverified user accounts. A confirmation modal listing the safeguards will appear — read it and click Enable.
Choose the retention window under Delete after — minimum 30 days, 90 days recommended.
Click Save.
(Strongly recommended) Click Preview affected users to see exactly which users would be deleted on the next run, without deleting anything. This lets you sanity-check the safeguards before turning the cron loose.
Click Run now when you’re ready, or wait for the daily cron.

Important

Always click Preview affected users before the first run. The list shows email, registration date, and role for every candidate.

How to Send Re-engagement Reminder Emails?

Bring back customers who started signing up but never completed email verification. The plugin emails them at the intervals you choose — 1 hour / 24 hours / 3 days / 7 days after sign-up — with a styled reminder and a one-click button to come back and finish.

Go to Settings → Unverified Users → Maintenance.
Enable the toggle Send re-engagement reminder emails.
Under Send reminder at, select one or more intervals.
Click Save.
Click Customize email → to edit the subject, heading, body copy, button text, button link, and footer through the email customizer (matches the same workflow as your other CEV emails).
(Optional) Click Send test to email a sample to your admin address before going live.
(Optional) Click Run now to fire the cron immediately.

Note

Each user gets each interval at most once, ever — no spam. Sends are capped at 50 per cron run to protect your SMTP. Reminders go to both registered users and guest checkout entries that exist in the verification log.

How to force re-verify all customers in Customer Email Verification Pro?

The Force re-verify all customers tool flips every existing verified customer back to unverified in a single action. The next time each customer logs in, they will be required to re-confirm their email address before they can continue. This is the recommended cleanup after a spam attack, after installing CEV Pro on a store that already has legacy accounts, or whenever you suspect the accounts list contains bots or stale data.

Requirements

Requires Customer Email Verification Pro to be installed and active, with WooCommerce also active. We strongly recommend you also enable the Login Authentication popup — that is the screen customers will see after their account has been re-flagged, and it is what actually re-collects the email OTP at next login.

When to use this tool

After a spam attack – if your store was hit with mass bot signups, force re-verify is the fastest way to make every existing account prove ownership again. Real customers re-verify in one click; bots never come back.
On a fresh install over legacy accounts – if you installed CEV Pro on a store that already had thousands of customers, those accounts were never asked to verify. Force re-verify retroactively adds the verification gate.
After a data migration or import – if you bulk-imported customers from another platform and aren’t sure how clean the data is.
Periodic security hygiene – some merchants run it once a year to flush abandoned accounts.

How to run the tool

Go to WooCommerce → Email Verification → Unverified Users → Maintenance.
Scroll to the Tools card.
Read the description, then click the Force re-verify all customers button.
A confirmation popup will show you how many customers will be affected. Review the count, then confirm.
The job runs in the background. The card updates with a “Last run” timestamp and a count of how many customers were processed when it finishes.

Force re-verify selected users only

If you only want to re-verify a subset of customers (instead of everyone), you can do it from the WordPress Users screen.

Go to Users → All Users.
Use the checkboxes to select the customers you want to re-verify.
From the Bulk actions dropdown, choose Force re-verify selected users and click Apply.

The selected customers are flipped to unverified using the same logic as the bulk button. Same exclusions apply (administrators, editors and shop managers are skipped silently).