Manage Unverified Customers & Bulk Actions

Manage customer verification status and perform bulk actions from the WordPress admin.

How to View Customer Verification Status?

Go to Users → All Users.
The Email Verification column shows each user’s status (Verified, Unverified, or Pending paid order if you use Paid-Order Gatekeeping).
Use the User verification filter dropdown above the table to show only Verified, Unverified, or Pending paid order users.

How to Manually Verify a Customer?

Go to Users → All Users.
Find the customer, then in the Actions column click Verify to mark that one account verified immediately.
To verify several at once, tick their checkboxes, choose Verify users email from the Bulk actions dropdown, and click Apply.

The same Bulk actions dropdown on Users → All Users also has two more options:

Bulk action	What it does
Force activate (skip paid-order requirement)	Flips selected pending paid order customers straight to fully verified, without waiting for their first paid order. See Settings for how Paid-Order Gatekeeping works.
Force re-verify selected users	Resets selected customers back to unverified, so they’re prompted to verify again on next login. See Maintenance for the store-wide version of this tool.

The Unverified Users tab lists every email that started verification but didn’t finish — both registered customers and guest checkout entries. From here you can resend reminders, export data, or remove rows in bulk.

You’ll find it at Settings → Unverified Users → User List.

How to View Unverified Users?

Viewing and managing unverified users — 43 second walkthrough.

Go to Settings → Unverified Users → User List.
The table shows pending verifications with the customer’s name, email, the date they last attempted verification, and their risk score.
The header strip displays pending count + oldest pending age at a glance.

What Does the Risk Column Show?

The Risk column shows the score that AI risk scoring gave each pending sign-up when it was submitted — a single number from 0 to 100, colour-coded by the action that was taken:

Chip	Meaning
Green	Low risk — the sign-up was allowed through with no extra friction
Amber	Medium risk — the sign-up was asked for a one-time code
Red	High risk — the sign-up was blocked
— (dash)	No score on record for this entry

Hover the chip to see the reasons behind the score. The possible reasons are:

Reason	What it means
Random-looking mailbox	The part before the @ looks machine-generated rather than human-chosen
Unusual domain	A non-mainstream domain whose name looks randomly generated or throwaway-shaped
Role / plus address	A role mailbox or plus-address pattern often used to farm multiple accounts
Many signups from one IP	Several different addresses were submitted from the same IP in a short period

Note

Scores are recorded at the moment a sign-up is attempted, so the column only fills in for entries created while AI risk scoring was enabled. Rows added before you turned it on — and every row while the feature is off — show a dash. Turn it on under Settings → Spam Protection.

Use the Risk column to triage a spam burst: scan for the red and amber chips, tick those rows, and remove them with the Delete bulk action in one pass.

How to Send a Reminder Email to a Specific User?

Go to Settings → Unverified Users → User List.
Find the row for the customer.
Click the kebab menu (⋮) at the right of the row.
Click Send reminder. The customizer-defined re-engagement email is sent to that customer immediately.

Note

Sending a reminder this way is independent of the cron — you can send to any row, anytime, regardless of the configured intervals.

How to Send Reminders to Multiple Users at Once?

Go to Settings → Unverified Users → User List.
Tick the checkboxes next to the users you want to email.
From the Bulk Action dropdown, choose Send re-engagement reminder.
Click Apply.
Confirm the send in the modal that appears.

Tick the checkbox in the column header to select every visible row at once.

How to Delete an Unverified User Entry?

Go to Settings → Unverified Users → User List.
Click the kebab menu (⋮) on the row.
Click Delete and confirm.

For bulk delete: tick multiple rows, choose Delete from the Bulk Action dropdown, click Apply, and confirm.

What Delete actually removes

Delete here only removes the row from this pending-verification log — it never deletes a WordPress user account, whether the entry is a guest checkout or a registered customer. To remove an actual customer account, do that separately from Users → All Users.

How to Export the Unverified User List to CSV?

Go to Settings → Unverified Users → User List.
Click Export CSV in the top-right of the records card.
The file downloads with columns: ID, Email, Status, Last Updated.

The export includes the entire list, not just the visible page.

The export has fewer columns than the table on screen — Name and Risk score are not included, only ID, Email, Status, and Last Updated.

Data Retention

Unlike some of the plugin’s other logs, this list is covered by a retention control: Maintenance‘s auto-cleanup cron can automatically delete stale rows from this same table after a retention window you choose. It’s off by default, so rows otherwise accumulate indefinitely until you enable it or delete them yourself.