How to connect Twilio SMS ?

Configure Twilio as your SMS provider using your Account SID and Auth Token.

• Go to WooCommerce → SMS Settings and select Twilio.
• Log in to Twilio and copy your Account SID and Auth Token.
• Copy your SMS-enabled Twilio phone number.
• Paste all values into SMS For WooCommerce Settings.
• Save changes.

How to get your Twilio API Key:

1. Login into your Twilio account.
2. Copy your Account SID and Auth Token.
3. Copy your phone number and put it as a Sender ID.
4. You will have to enter your Account SID, Auth Token, and Sender phone number (given to you by Twilio) in your SMS Settings.

How to connect Twilio WhatsApp

Send WhatsApp notifications through Twilio using approved templates.

• Connect Twilio using Account SID and Auth Token.
• Select WhatsApp as the notification type.
• Enable template-based WhatsApp sending.
• Go to WooCommerce → SMS Notifications.
• Enter your Content SID and Messaging Service SID.
• Ensure message text exactly matches approved templates.
• Save changes.

now go to SMS Settings > SMS Notifications

• Add your Content SID
• Add your Messaging Service SID

How to get your Twilio API Key:

• For WhatsApp messages, your Account SID and Auth Token remain the same.
• go to Messaging > Senders > WhatsApp Senders in the Console. Here, you can see the list of your WhatsApp-enabled Twilio phone numbers (senders). use this phone number as Sender ID and put it as a Sender ID in your SMS Settings.

How to get your Content SID & Messaging Service SID :

Twilio’s WhatsApp integration requires you to set up templates that will match the SMS message formats that you set in the plugin. They explain how to create the message templates on their documentation.

To send out WhatsApp messages from your WooCommerce store, you’ll need to create a template and get approval for each one of the shipment status messages that you enable.

You can copy the Message for each status and create a template and get approval,

Please note: If the format of the message is not the same as in a template, Twilio will not send out the WhatsApp message.

About Twilio

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