The Order Statuses & Notifications panel lets you turn on the custom order statuses AST adds to WooCommerce, style them in the orders list, and control when customers get an email. These settings give you more control over your fulfillment flow and better communication with customers.
To open this panel, go to WooCommerce > Shipment Tracking > Settings and select the Order Statuses & Notifications panel.
What’s on this panel
| Element | Description |
|---|---|
| Rename “Completed” to “Shipped” | Renames the standard WooCommerce “Completed” status to “Shipped” everywhere it appears. This changes the label only — it’s still the Completed status, so nothing else in your store has to change. |
| Custom status rows | One row for each status AST adds: Partially Shipped and Delivered. Each row gives you the settings below. |
| → Enable / disable the status | Use the switch to add the status to your store or remove it. |
| → Color and font settings | Pick the background and font color for the status label, so you can spot it in the orders list. |
| → Send email | Choose whether a customer email goes out when an order reaches this status. |
| → Settings icon | Opens the Email Customizer for that status, where you edit the email content and the tracking widget. |
Partially Shipped
Use Partially Shipped when you fulfill an order in more than one shipment. When you add tracking to part of an order, AST can move it to Partially Shipped and send the Partially Shipped email, then move it to Completed once the rest ships. You can customize that email in Customize Email Notifications & Tracking Widget.
Delivered
Enabling Delivered adds the status to your store, and you can move a Completed order to Delivered yourself from the orders list.
For orders to move to Delivered automatically, you need TrackShip. AST doesn’t track shipments on its own — it stores the tracking number and builds the tracking link. TrackShip is a separate service, with its own plans, that follows each shipment with the carrier and reports the delivery back to your store. See TrackShip Integration.
Recommended usage
- Enable emails only for the statuses where the customer actually needs an update, so you don’t over-email them.
- Use Partially Shipped when you fulfill orders in multiple shipments.
- Color-code the statuses so you can scan the orders list at a glance.
- If you enable Delivered without TrackShip, remember you have to set it manually.
What AST PRO adds
Advanced Shipment Tracking PRO adds a dedicated Shipped order status, separate from renaming Completed, so you can keep Completed and Shipped as two different stages in your flow. PRO also adds the Fulfillment Dashboard for working through unfulfilled orders. See the AST PRO order statuses documentation.