Setup & Configuration

To setup the Zorem Returns & Exchanges, in your WordPress admin menu, go to:

WooCommerce > Returns & Exchanges Center > Settings (In header options).

General Settings

• Return/Exchange window duration (days) – The number of days allowed for returns/exchanges.
• Order statuses that are eligible for returns/exchanges – The select order statuses which order statuses are eligible for return/exchange.
• Select terms and conditions page – This option allows to select a specific terms and conditions page within the return/exchange request form.
• Categories that are not eligible for returns/exchanges – The Product categories that will be not eligible for return/exchange.
• Products that are not eligible for returns/exchanges – The Products that will be not eligible for return/exchange.
• Return/Exchange store address – This option allows to input your store address for customers to return/exchange items to the designated location.

Return Settings

• Allow returns for sale products – This option allows sale items to be eligible for returns.
• Allow partial return– This feature allows the partial return requests for individual order items.
• Auto-approve return requests – Activate this option for the automatic approval of return requests.
• Return method preferences – Allow this setting to offer multiple return method options.
• Refund method preferences – Allow this setting to offer multiple refund payment options.
• Include the shipping fee in the refund amount – This option allow to include shipping fee in refund amount.
• Return guidelines – This feature provides a space to input content outlining instructions for customers on how to return items.
• Add Reason for Return  – Easily add or remove custom reasons for returns based on your preferences.

Exchange Settings

• Allow exchanges for sale products – This option allows sale items to be eligible for exchanges.
• Allow partial exchange – This feature allows the partial exchange requests for individual order items.
• Auto-approve exchange requests – Activate this option for the automatic approval of exchange requests.
• Exchange method preferences – Allow this setting to offer multiple exchange method options.
• Exchange guidelines – This feature provides a space to input content outlining instructions for customers on how to exchange items.
• Add Reason for Exchange – Easily add or remove custom reasons for exchanges based on your preferences.