Setup & Configuration

To setup the Zorem Returns & Exchanges, in your WordPress admin menu, go to:

WooCommerce > Returns & Exchanges Center > Settings (In header options).

General Settings

  • Return/Exchange window duration (days) – The number of days allowed for returns/exchanges.
  • Order statuses that are eligible for returns/exchanges – The select order statuses which order statuses are eligible for return/exchange.
  • Select terms and conditions page – This option allows to select a specific terms and conditions page within the return/exchange request form.
  • Categories that are not eligible for returns/exchanges – The Product categories that will be not eligible for return/exchange.
  • Products that are not eligible for returns/exchanges – The Products that will be not eligible for return/exchange.
  • Return/Exchange store address – This option allows to input your store address for customers to return/exchange items to the designated location.
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Return Settings

  • Allow returns for sale products – This option allows sale items to be eligible for returns.
  • Allow partial return– This feature allows the partial return requests for individual order items.
  • Auto-approve return requests – Activate this option for the automatic approval of return requests.
  • Return method preferences – Allow this setting to offer multiple return method options.
  • Refund method preferences – Allow this setting to offer multiple refund payment options.
  • Include the shipping fee in the refund amount – This option allow to include shipping fee in refund amount.
  • Return guidelines – This feature provides a space to input content outlining instructions for customers on how to return items.
  • Add Reason for Return  – Easily add or remove custom reasons for returns based on your preferences.
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Exchange Settings

  • Allow exchanges for sale products – This option allows sale items to be eligible for exchanges.
  • Allow partial exchange – This feature allows the partial exchange requests for individual order items.
  • Auto-approve exchange requests – Activate this option for the automatic approval of exchange requests.
  • Exchange method preferences – Allow this setting to offer multiple exchange method options.
  • Exchange guidelines – This feature provides a space to input content outlining instructions for customers on how to exchange items.
  • Add Reason for Exchange – Easily add or remove custom reasons for exchanges based on your preferences.
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$129.00

Billed annually

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