To setup the Zorem Returns & Exchanges, in your WordPress admin menu, go to:
WooCommerce > Returns & Exchanges Center > Settings (In header options).
General Settings
- Return/Exchange window duration (days) – The number of days allowed for returns/exchanges.
- Automatically Restock Approved Returns/Exchanges – Automatically restocks items when a return or exchange request is approved.
- Order statuses that are eligible for returns/exchanges – The select order statuses which order statuses are eligible for return/exchange.
- Select terms and conditions page – This option allows to select a specific terms and conditions page within the return/exchange request form.
- Categories that are not eligible for returns/exchanges – The Product categories that will be not eligible for return/exchange.
- Products that are not eligible for returns/exchanges – The Products that will be not eligible for return/exchange.
- Return/Exchange store address – This option allows to input your store address for customers to return/exchange items to the designated location.
Return Settings
- Allow returns for sale products – This option allows sale items to be eligible for returns.
- Allow partial return – This feature allows the partial return requests for individual order items.
- Auto-approve return requests – Activate this option for the automatic approval of return requests.
- Refund method preferences – Allow this setting to offer multiple refund payment options.
- Include the shipping fee in the refund amount – This option allow to include shipping fee in refund amount.
- Return guidelines – This feature provides a space to input content outlining instructions for customers on how to return items.
- Add Reason for Return – Easily add or remove custom reasons for returns based on your preferences.
Exchange Settings
- Exchange Enable/Disable – This option allow to exchange enable/disable.
- Allow exchanges for sale products – This option allows sale items to be eligible for exchanges.
- Allow partial exchange – This feature allows the partial exchange requests for individual order items.
- Auto-approve exchange requests – Activate this option for the automatic approval of exchange requests.
- Preset Shipping Method for Exchange Orders – Select the shipping method that will be automatically applied to exchange orders created by the plugin. If no method is selected, the default WooCommerce shipping method will be used.
- Exchange guidelines – This feature provides a space to input content outlining instructions for customers on how to exchange items.
- Add Reason for Exchange – Easily add or remove custom reasons for exchanges based on your preferences.
