If a customer is also an affiliate, Customer Info surfaces their affiliate performance inside the profile — so you can see a customer’s referral value alongside their purchase history. The section appears in the customer profile only when the customer is a registered affiliate.
🧩 Requirement
Needs Affiliate for WooCommerce. This section reads from Affiliate for WooCommerce, a separate third-party paid extension. If it isn’t active, the affiliate data is simply hidden. Customer Info reads its figures — it does not calculate them.
📊 Metrics shown
Every figure below is all-time — there is no date-range filter on this section. All monetary values are shown in your store currency.
| Metric | Description |
|---|---|
| Gross Commissions | The sum of every commission except drafts — a draft is a provisional commission the affiliate plugin has recorded but not yet finalised. |
| Paid (All Time) | Commissions already paid out to the affiliate. |
| Unpaid (All Time) | Commissions earned but not yet paid. |
| Commission (All Time) | Paid plus Unpaid. |
| Affiliate Net Sales | Net sales generated through the affiliate’s referrals. |
| Customers | Distinct customers referred. |
| Visitors | Distinct visitors referred. |
| Conversion Rate | Referred customers as a percentage of referred visitors. |
Gross Commissions vs Commission (All Time). They look similar but count differently. Commission (All Time) is strictly Paid + Unpaid. Gross Commissions is every non-draft commission — so if the affiliate has commissions in another state (for example rejected), Gross will be higher than Paid + Unpaid. When there are none, the two match.
🧰 Troubleshooting
| Problem | What to check |
|---|---|
| No affiliate section on the profile | Affiliate for WooCommerce isn’t active, or this customer isn’t a registered affiliate. |
| Figures don’t match the affiliate plugin’s own reports | This section is all-time and reads Affiliate for WooCommerce’s data directly. A report filtered to a date range in that plugin will differ; compare against its all-time totals. |
| Gross Commissions ≠ Paid + Unpaid | Expected when some commissions are in a non-draft state that isn’t paid or unpaid — see the note above. |