Zorem Returns & Exchanges

Streamline your returns & exchanges process and improve customer satisfaction with the Zorem Returns & Exchanges Management plugin for WooCommerce. With customizable return & exchange forms, automated workflows, and a centralized returns & exchanges dashboard, this comprehensive solution makes it easy to manage returns & exchanges for your online store.

Return Workflow

• Customers can effortlessly initiate the return process through the My Account Order View page. Our user-friendly return request button provides easy access to the return request form.
• Upon clicking the return request button, customers can submit their return requests seamlessly. We assess return eligibility based on our policies and the number of days since the order was received.
• Additionally, our return request form allows users to choose their preferred refund payment method. Users can also provide reasons, descriptions, and attach media files related to the return item.
• Once customers confirm that their return is eligible, they submit a request, and we mark the status as “Return Requested.” Subsequently, email notifications are sent to both the user and admin to keep them informed.
• The admin reviews the return request and will decides whether to accept or reject it. If the return request is rejected, the status will update to “Return Rejected” and an email is sent to the user. If the return request is accepted, the status will update to “Return Approved” and an email is sent accordingly to the user.
• If the user selects the refund to store credit option, we smoothly generate a coupon equivalent to the refund amount. A detailed email with coupon information is promptly sent to the user, and the credited amount is effortlessly applied to their account for future purchases. Alternatively, if the user opts for the original payment method, the admin processes it accordingly, updating the status to “Refunded.”
• Additionally, we allow customers to cancel their return request when the status is “Return Requested” and an email is sent to the admin. The admin can then delete the cancelled request from the fulfillment dashboard.

Exchange Workflow

• Customers can effortlessly initiate the exchange process through the My Account Order View page. Our user-friendly exchange request button provides easy access to the return request form.
• Upon clicking the exchange request button, customers can submit their exchange requests seamlessly. We assess exchange eligibility based on our policies and the number of days since the order was received.
• Additionally, our exchange request form allows users to choose their available variation to exchange items with same variation product price. Users can also provide reasons, descriptions, and attach media files related to the exchange item.
• Once customers confirm their exchange is eligible, they submit a request, and we mark the status as “Exchange Requested.” Email notifications are then sent to both the user and admin to keep them informed.
• The admin reviews the exchange request and decides whether to accept or reject it. If the exchange request is rejected, the status updates to “Exchange Rejected” and an email is sent to the user. If the exchange request is accepted, the status updates to “Exchange Approved” and an email is sent to the user.
• Upon acceptance of the exchange request by the admin, we smoothly create a new child order of the parent order. A detailed new order email with exchange item information is promptly sent to the user, and updating the order status from pending to processing.
• Additionally, we allow customers to cancel their exchange request when the status is “Exchange Requested” and an email is sent to the admin. The admin can then delete the cancelled request from the fulfillment dashboard.