Use the customer_return_status_instructions filter to customise the instructions shown to the customer at each return status stage. Add the snippet to your child theme’s functions.php file or a site-specific snippets plugin.
1. Open your theme’s functions.php file
Navigate to your child theme’s directory and locate the functions.php file. If it doesn’t exist, create one.
2. Insert the following code snippet
Copy and paste the code snippet below into your functions.php file:
/*
* Change the instruction based return status for customer
*/
add_filter( 'customer_return_status_instructions', 'change_instruction_based_return_status', 10, 2 );
function change_instruction_based_return_status( $instruction, $return_status ) {
//for Return Requested
if ( 'return-requested' == $return_status ) {
$instruction = esc_html__('Please enter the instruction for the requested items.', 'zorem-returns-exchanges');
}
//for Return Approved
if ( 'return-approved' == $return_status ) {
$instruction = esc_html__('Please enter the instruction for the approved items.', 'zorem-returns-exchanges');
}
//for Return Rejected
if ( 'return-rejected' == $return_status ) {
$instruction = esc_html__('Please enter the instruction for the rejected items.', 'zorem-returns-exchanges');
}
return $instruction;
}3. Save the file
Save the changes to your functions.php file. The custom instructions will appear for the corresponding return status on the customer-facing order page.