Customize the Return & Exchange Email Notifications

Return Request Received (Customer) Email

The Return Request Received (Customer) email is automatically generated when a customer submits a return request for an order. This email serves as a confirmation to the customer, assuring them that their return request has been successfully received and is currently under review.

Customize Options:

• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Return Approved (Customer) Email

The Return Approved (Customer) email is sent to the customer when their return request has been reviewed and approved by the administrator. This email includes details about the approval, any relevant instructions for returning the item, and may provide information on the expected refund process.

Customize Options:

• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Return Rejected (Customer) Email

The Return Rejected (Customer) email is sent to the customer when their return request has been reviewed and rejected by the administrator. This email typically provides reasons for the rejection and any alternative steps or information the customer needs to be aware of.

Customize Options:

• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Exchange Request Received (Customer) Email

The Exchange Request Received (Customer) email is automatically generated when a customer submits a exchange request for an order. This email serves as a confirmation to the customer, assuring them that their exchange request has been successfully received and is currently under review.

Customize Options:

• Email Subject – The subject of exchange emails.
• Email Heading – The heading of exchange emails.
• Email content – The email content of exchange emails.
• Exchange Items Title – The title of exchange requested items.
• Additional content – The additional content of exchange emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Exchange Approved (Customer) Email

The Exchange Approved (Customer) email is sent to the customer when their exchange request has been reviewed and approved by the administrator. This email includes details about the approval, any relevant instructions for exchange the item, and may provide information on the expected exchange process.

Customize Options:

• Email Subject – The subject of exchange emails.
• Email Heading – The heading of exchange emails.
• Email content – The email content of exchange emails.
• Exchange Items Title – The title of exchange requested items.
• Additional content – The additional content of exchange emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Exchange Rejected (Customer) Email

The Exchange Rejected (Customer) email is sent to the customer when their exchange request has been reviewed and rejected by the administrator. This email typically provides reasons for the rejection and any alternative steps or information the customer needs to be aware of.

Customize Options:

• Email Subject – The subject of exchange emails.
• Email Heading – The heading of exchange emails.
• Email content – The email content of exchange emails.
• Exchange Items Title – The title of exchange requested items.
• Additional content – The additional content of exchange emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}