Customize the Return Email Notifications

Return Request Received (Customer) Email

The Return Request Received (Customer) email is automatically generated when a customer submits a return request for an order. This email serves as a confirmation to the customer, assuring them that their return request has been successfully received and is currently under review.

Customize Options:

• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Return Request Received (Admin) Email

The Return Requested Received (Admin) email is an internal notification sent to administrators or relevant staff when a customer submits a return request. This email alerts the staff about the new return request, allowing them to promptly review and take necessary actions.

Customize Options:

• Email Recipient/s – The recipients of return emails.
• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Return Request Cancelled (Admin) Email

The Return Requested Cancelled (Admin) email is an internal notification sent to administrators or relevant staff when a customer cancelled a return request. This email alerts the staff about the cancelled return request.

Customize Options:

• Email Recipient/s – The recipients of return emails.
• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Return Approved (Customer) Email

The Return Approved (Customer) email is sent to the customer when their return request has been reviewed and approved by the administrator. This email includes details about the approval, any relevant instructions for returning the item, and may provide information on the expected refund process.

Customize Options:

• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}

Return Rejected (Customer) Email

The Return Rejected (Customer) email is sent to the customer when their return request has been reviewed and rejected by the administrator. This email typically provides reasons for the rejection and any alternative steps or information the customer needs to be aware of.

Customize Options:

• Email Subject – The subject of return emails.
• Email Heading – The heading of return emails.
• Email content – The email content of return emails.
• Return Items Title – The title of return requested items.
• Additional content – The additional content of return emails.
• Available variables: {site_title}{order_date}{order_number}{customer_full_name}{customer_first_name}{customer_last_name}{customer_username}{store_address}{phone_number}