Customer View

Customize Return Request Emails

As part of return orders, emails are sent to customers automatically about the status of their order.

You can choose the email type to customize emails with live preview:

  • Return Request (Customer) –
  • Return Request (Admin)
  • Return Approved (Customer)
  • Return Rejected (Customer)

You can fully customize the custom email templates using an email customizer with a live preview. You can customize the email subject, heading, content, and more…

Customizer Options:

  • Email Subject – The subject of return emails.
  • Email Heading – The heading of return emails.
  • Additional content – The additional content of return emails.
  • Heading text – The heading text of return requested items.

Available variables:

  • {site_title}
  • {order_date}
  • {order_number}
  • {customer_full_name}
  • {customer_first_name}
  • {customer_last_name}
  • {customer_username}
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Ex. The emails customizer options for return emails.