Setup & Configuration

To setup the Return for WooCommerce, in your WordPress admin menu, go to:

WooCommerce > Returns for WooCommerce > Settings

General Settings

• Return request location on the view order page – display the return request form before OR after the product details on the Order view page.
• How many days allowed for Returns? – The number of days allowed for returns.
• Select order status which eligible for a return – The select order statuses which order statuses are eligible for return.
• Select Categories which not eligible for a return – The Product categories that will be not eligible for return.
• Select products which not eligible for a return – The Products that will be not eligible for return.
• Allow On-sale Items for Return – this allows the On sale item eligible for return.
• Allow Partial Return – this allows partial return request for the order items.
• Automatic return approval – this allows the auto-approve for return request.
• Display the return option on Order Received / View Order pages – display the return request option on Order Received / View Order pages.
• Show return option on My Account > Order page – display the return request option on My account > Order page.

Returns Workflow

We create three custom order statuses for the return request order fulfillment flow:

• Return requested – this custom return status will be used when the customer will request for return and the custom return status email will be sent to the customer with the return items and details.
• Return approved – this custom return status will be used when the admin will approved for return request and the custom return status email will be sent to the customer with the return items and details.
• Return rejected – this custom return status will be used when the admin will rejected for return request and the custom return status email will be sent to the customer with the return items and details.

When you enable the custom statuses, you can edit the label color, enable email notification and customize the email content. The custom order statuses will be added to the order actions and to the bulk actions menu options.

Return Widget

Add Reason for Return  – You can add OR remove custom reasons for return.

Customize Return Widget – You can customize the return widget with a customizer with a live preview.