Returns for WooCommerce

Streamline your returns process and improve customer satisfaction with the Returns Management plugin for WooCommerce. With customizable return forms, automated workflows, and a centralized returns dashboard, this comprehensive solution makes it easy to manage returns and refunds for your online store.

Return Workflow

• Customers can effortlessly initiate the return process through the My Account Order View page and the dedicated Return Center page. Our user-friendly portal allows customers to easily locate their order, submit relevant details, and access the return center form.
• Upon entering order details, the return request can be submitted seamlessly. We assess return eligibility based on our policies and the number of days since the order was received.
• Additionally, our Return Center form offers users the flexibility to choose their preferred refund payment method. Users can also provide reasons, descriptions, and attach media files related to the return items.
• Once customers confirm that their return is eligible, they submit a request, and we mark the status as “Return Requested.” Subsequently, email notifications are sent to both the user and admin to keep them informed.
• The admin reviews the return request and will decides whether to accept or reject it. If the return request is rejected, the status will update to “Return Rejected” and an email is sent to the user. If the return request is accepted, the status will update to “Return Approved” and an email is sent accordingly to the user.
• If the user selects the refund to store credit option, we smoothly generate a coupon equivalent to the refund amount. A detailed email with coupon information is promptly sent to the user, and the credited amount is effortlessly applied to their account for future purchases. Alternatively, if the user opts for the original payment method, the admin processes it accordingly, updating the status to “Refunded.”